Terms & Conditions

Purchase

Our prices do not include delivery, please request an estimate of costs. If you would like us to deliver to you, please ensure that this is agreed with us and that you have accepted the estimate of delivery costs prior to purchase.
Payment can be made by Paypal, cash or cheque with a cheque guarantee card to the value of the cheque. We cannot accept or process credit cards or debit cards.

Delivery

It is our aim to have all standard stock items ready for distribution within two weeks of purchase.

For items not in stock and for bespoke orders (non-standard items) we allow a longer time frame (this will vary from 8 to 16 weeks) for the production and finishing of an item.

Shipping time will again be dependant upon the selected method.
In the event of any previously unforeseen delays, we will make you aware of them as soon as they arise and keep you updated of the situation.

Refund / Cancellation Policy

Purchases received by the company will be considered binding. Exceptionally, however, should the purchaser wish to either cancel or amend their order we shall require written notification via e-mail to info@maisonlabesse.co.uk , within 14 days of the date of delivery. The return item will need to be returned within 30 days of the date of delivery. If a customer cancels an order after this time period, the deposit is not refundable.

You must also return the product(s) to us straight away, in the purchase condition, and at your own cost and risk. You have a legal obligation to take reasonable care of the product(s) while they are in your possession.

Every effort will be made to satisfy customer requirements. If any items are faulty upon receipt we shall arrange to provide a full refund of monies paid in respect of the item provided we receive written notification of the claim within 14 days of the
item being returned to us.

Descriptions, product information and condition of products


We try to show products on our website as accurately as possible. Despite this, slight variations may occur. For example the colour of the product(s) may vary in accordance with the settings of your computer, monitor, software or printer from the colour of the actual product(s) you receive. 

All sizes of product(s) specified on the website are approximate only.

Most of our products are used, vintage or antique and can have scratches, dents, marks, woodworm and other minor damage.

These terms are not intended to confer any benefit on a third party under the provision of the Contracts (Rights of Third Parties) Act 1999.